Refund and Returns Policy
At GLOWPIXEL INNOVATIONS BLUE LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple returns and refund process.
By making a purchase on our website, you agree to the following terms.
1. Returns
If you are not completely satisfied with your purchase, you can return the item within 30 days from the date of delivery for a refund or exchange.
Eligibility for Returns:
- Items must be in new, unused condition and in their original packaging.
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
- Items purchased as part of a special offer or sale may be subject to different return conditions, which will be specified at the time of purchase.
Non-Returnable Items:
- Gift cards, personalized or custom items.
- Products marked as final sale or non-returnable at the time of purchase.
2. Refunds
Once your return is received and inspected, we will process your refund. Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment method.
Refund Process:
- We will issue a refund to the original payment method used for the purchase.
- If the item was purchased using a discount code or as part of a promotional offer, the refund will be based on the final price after the discount was applied.
If the item is not returned in its original condition, or if any parts are missing, a partial refund may be issued.
3. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the same return process outlined above and specify that you would like an exchange. If the requested item is available, we will ship it to you once we receive the returned item.
Shipping for Exchanges:
- The customer is responsible for the cost of shipping the return item back to us.
- We will cover the cost of shipping the replacement item back to you.
4. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email our customer service team at [email protected] or call us at +1 (323) 792-3921 to notify us of your return request.
- Provide Your Order Details: Include your order number, the item(s) you wish to return, and the reason for your return.
- Return Authorization: Once your request is approved, you will receive a return authorization with instructions on how to return the product.
- Ship the Item Back: Carefully pack the item(s) in their original packaging and return it to the provided address. Please include a copy of your return authorization with the package.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately. We will issue a full refund or send you a replacement, depending on your preference.
Process for Damaged or Defective Items:
- Contact us within 7 days of receiving the item to report the issue.
- Provide photos of the damaged or defective item and the packaging.
- We will arrange for a return shipping label and cover the cost of return shipping for defective items.
6. Shipping Costs
- Original Shipping Fees: Shipping fees for the original order are non-refundable.
- Return Shipping Costs: The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged item).
7. International Returns
For international orders, return shipping costs are the responsibility of the customer. Additionally, any customs or import duties will not be refunded.
8. Contact Us
If you have any questions or need assistance with your return or exchange, please reach out to our customer service team at:
GLOWPIXEL INNOVATIONS BLUE LLC
4600 E Mcmillan St,
Compton, CA 90221
Email: [email protected]
Phone: +1 (323) 792-3921
